PORTAL HOME HUB

Portal Home Hub, Inc. ("Portal Home Hub," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, websites, mobile applications, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password, and profile information
• Professional Information: For Property Professionals - business name, license numbers, brokerage details, professional certifications
• Property Information: Property listings, descriptions, photos, videos, pricing, and location details
• Search and Preference Data: Property search criteria, saved searches, favorite listings, location preferences
• Communication Data: Messages sent through our platform, inquiry forms, customer support communications, WhatsApp messages when you contact us
• Payment Information: Billing address and payment method details (processed securely by our payment processors)
• Identity Verification: Government-issued ID, proof of address, or other verification documents as required

1.2 Information from Social Login Services

When you sign in using Google or Facebook, we receive information from these services, including:

• Name and profile picture
• Email address
• Public profile information
• Other information you authorize these services to share with us

You can control the information shared through your privacy settings on Google and Facebook. We use this information to create and manage your account.

1.3 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Location Data: IP address, approximate location based on IP address, and precise location if you grant permission through our mobile app
• Usage Data: Pages viewed, links clicked, search queries, time spent on pages, referring websites
• Mobile App Data: App version, crash reports, performance data, push notification tokens
• Cookies and Similar Technologies: Information stored through cookies, web beacons, and similar tracking technologies (see our Cookie Policy for details)

1.4 Information from Third Parties

We may receive information about you from third parties, including:

• Property data providers and real estate databases
• Marketing and analytics partners
• Social media platforms (when you interact with us on social media)
• Public databases and government records

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

• Create and manage your account
• Display and manage property listings
• Facilitate connections between property seekers and Property Professionals
• Process payments and subscriptions
• Provide customer support and respond to inquiries
• Personalize your experience and provide relevant property recommendations
• Improve our platform's functionality, features, and user experience
• Develop new products and services

2.2 For Communication

• Send you service-related notifications and updates
• Communicate with you via email, SMS, push notifications, and WhatsApp
• Send you property alerts and recommendations based on your preferences
• Facilitate messages between you and Property Professionals
• Respond to your questions and support requests

WhatsApp Communications: When you communicate with us through WhatsApp, your messages are processed according to WhatsApp's (Meta's) privacy policy and our own data practices. WhatsApp uses end-to-end encryption for messages. We may use WhatsApp Business API to send you property updates, respond to inquiries, and provide customer support. You can opt out of WhatsApp communications at any time by messaging us or updating your communication preferences.

2.3 For Marketing and Advertising

• Send you promotional emails about new features, properties, or services (you can opt out at any time)
• Display relevant advertisements on our platform and third-party sites
• Analyze the effectiveness of our marketing campaigns
• Create and share aggregated or de-identified data for marketing and research purposes

2.4 For Security and Legal Compliance

• Verify your identity and prevent fraud
• Detect and prevent security incidents and abuse
• Enforce our Terms of Use and other policies
• Comply with legal obligations and respond to legal requests
• Protect our rights, property, and safety, and that of our users and the public

2.5 For Analytics and Research

• Analyze usage trends and user behavior
• Conduct market research and analysis
• Generate statistical and aggregated data about property markets
• Measure the effectiveness of our Services

3. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

3.1 With Property Professionals

When you express interest in a property or contact a Property Professional through our platform, we share your contact information and inquiry details with that professional to facilitate communication.

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (for data storage and infrastructure)
• Payment processors (to process subscription and transaction payments)
• Email and communication services (to send emails, SMS, and push notifications)
• WhatsApp/Meta (for WhatsApp Business communications)
• Analytics providers (Google Analytics, Facebook Analytics, etc.)
• Customer support tools (to provide and improve support services)
• Marketing and advertising partners (Google Ads, Facebook Ads, etc.)

These service providers are contractually required to protect your information and use it only for the purposes we specify.

3.3 With Social Media Platforms

When you use Google or Facebook to sign in, or interact with our social media content, information may be shared with these platforms according to their privacy policies. We may also share hashed or de-identified data with Facebook and Google for advertising purposes.

3.4 For Legal and Safety Reasons

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Use or other agreements
• Protect the rights, property, or safety of Portal Home Hub, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

3.5 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.6 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.7 Aggregated or De-Identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

4. INTERNATIONAL DATA TRANSFERS

Portal Home Hub is based in the United States, but we operate across multiple countries including markets in the Caribbean and Africa. Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we implement appropriate safeguards to protect your data in accordance with applicable laws.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection regulations regarding international transfers, including using Standard Contractual Clauses approved by the European Commission where appropriate.

5. DATA RETENTION

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information:

• Account Information: Retained for the duration of your account, plus a reasonable period afterward for legal compliance
• Property Listings: Retained while active, plus archival periods for historical records
• Communication Records: Retained as needed for customer service and legal purposes
• Usage Data: Typically retained for 12-24 months unless required for longer periods
• Payment Records: Retained as required by tax and financial regulations (typically 7 years)

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

6. YOUR RIGHTS AND CHOICES

You have certain rights regarding your personal information. The availability of these rights may vary based on your location.

6.1 Access and Portability

You can access and update most of your account information through your account settings. You also have the right to request a copy of the personal information we hold about you.

6.2 Correction

You can update inaccurate or incomplete information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your account and personal information by contacting us at privacy@portalhomehub.com. Please note that we may retain certain information as required by law or for legitimate business purposes, such as transaction records for tax compliance.

6.4 Opt-Out of Marketing

You can opt out of marketing communications by:

• Clicking the unsubscribe link in marketing emails
• Updating your communication preferences in your account settings
• Replying STOP to marketing SMS messages
• Messaging us on WhatsApp to opt out of WhatsApp communications
• Contacting us at privacy@portalhomehub.com

Note: Even if you opt out of marketing, we will still send you essential service-related communications.

6.5 Mobile App Permissions

You can control permissions for our mobile app through your device settings, including:

• Location access (for location-based property searches)
• Camera and photo library (for uploading property photos)
• Push notifications (for property alerts and updates)

6.6 Cookie Preferences

You can control cookies through your browser settings. Please see our Cookie Policy for more information about how we use cookies and your choices.

6.7 Do Not Track

Some browsers have a Do Not Track feature. Currently, there is no industry standard for how to respond to Do Not Track signals, and we do not respond to such signals at this time.

6.8 Rights for EU/EEA, UK, and Swiss Users

If you are located in the EU, EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to object to processing of your personal data
• Right to restriction of processing
• Right to lodge a complaint with a supervisory authority
• Right to withdraw consent at any time

6.9 Rights for California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell your personal information as defined by the CCPA.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Secure authentication and access controls
• Employee training on data protection
• Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@portalhomehub.com, and we will delete such information from our systems.

9. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Portal Home Hub. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access.

Key third-party services we integrate with include:

• Google (Sign-in, Maps, Analytics) - https://policies.google.com/privacy
• Facebook/Meta (Sign-in, WhatsApp, Analytics) - https://www.facebook.com/privacy/policy
• WhatsApp (Business communications) - https://www.whatsapp.com/legal/privacy-policy

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Updating the Last Updated date at the top of this Privacy Policy
• Sending you an email notification (if you have provided an email address)
• Posting a notice on our website or mobile app
• Sending a push notification through our mobile app

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you should stop using our Services and close your account.

By using Portal Home Hub, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.