PORTAL HOME HUB

This Professional Services Agreement ("Agreement") is entered into between Portal Home Hub, Inc. ("Portal Home Hub," "we," "us," or "our") and you ("User," "you," or "your") when you purchase any professional services on our platform.

By purchasing any services, including agent subscriptions, property listings, or advertising, you acknowledge that you have read, understood, and agree to be bound by this Agreement, our Terms of Use, Privacy Policy, Acceptable Use Policy, and Cookie Policy.

1. SERVICES OFFERED

Portal Home Hub offers the following professional services (collectively, the "Services"):

1.1 Agent Subscription Services

Licensed real estate agents and brokers ("Agents") may subscribe to our platform on a recurring basis. Subscription plans include:

• Unlimited property listings: Post unlimited properties during active subscription period
• Professional profile: Enhanced profile with contact information, credentials, and reviews
• Lead management: Receive and manage inquiries from property seekers
• Analytics dashboard: Track views, inquiries, and performance metrics
• Priority support: Access to dedicated support channels
• Additional features: As specified in your selected subscription tier

Subscription Plans:

• Monthly Subscription: Billed monthly, renews automatically
• Annual Subscription: Billed annually, renews automatically (discounted rate)

Note: Specific features and pricing for each tier are displayed during the purchase process and may vary by market.

1.2 Per-Property Listing Services

Landlords and For Sale By Owner sellers ("FSBO") may purchase individual property listings. Each listing includes:

• Single property listing: Post one property for a specified duration
• Photo gallery: Upload multiple photos and videos
• Detailed description: Full property details, features, and amenities
• Contact management: Receive inquiries from interested parties
• Basic analytics: View counts and inquiry statistics
• Listing duration: Typically 30, 60, or 90 days as selected at purchase

Listing Options:

• Standard Listing: Basic visibility in search results
• Featured Listing: Enhanced visibility with prominent placement (additional fee)
• Premium Listing: Top placement, homepage features, social media promotion (highest fee)

1.3 Advertising Services

Businesses may purchase advertising space on our platform. Advertising options include:

• Banner Ads: Display advertising in various sizes and positions
• Sponsored Listings: Promoted properties in search results
• Native Advertising: Content-style ads integrated into platform
• Email Campaigns: Promoted content in user newsletters (subject to approval)

Ad Campaigns:

• Duration-based: Purchase ads for specific time periods (7 days, 30 days, 90 days)
• Impression-based: Pay per number of impressions delivered
• Click-based: Pay per click (subject to fraud detection)

2. ELIGIBILITY AND REQUIREMENTS

2.1 Agent Requirements

To purchase Agent Subscription Services, you must:

• Hold a valid real estate license in the jurisdiction where you operate
• Provide proof of professional liability insurance (may be required in certain markets)
• Comply with all applicable real estate laws and regulations
• Maintain good standing with your local real estate board or regulatory body
• Agree to our Acceptable Use Policy and professional conduct standards

Verification: We reserve the right to verify your credentials and may suspend or terminate your account if you provide false information or lose your professional license.

2.2 Landlord and FSBO Requirements

To purchase Per-Property Listing Services, you must:

• Have legal authority to list the property (owner, authorized agent, or power of attorney)
• Provide accurate property information and documentation
• Comply with all applicable fair housing and anti-discrimination laws
• Ensure the property meets all local safety and habitability requirements
• Not list properties involved in illegal activities

2.3 Advertiser Requirements

To purchase Advertising Services, you must:

• Be a legitimate business entity or individual
• Provide advertising content that complies with our Advertising Standards (Section 7)
• Not advertise illegal products, services, or activities
• Have all necessary rights and licenses for advertising content

3. PAYMENT TERMS AND PRICING

3.1 Pricing

Pricing for all Services is displayed on our platform at the time of purchase. Prices may vary by market/geographic location, service tier or package selected, duration of service, promotional periods or discounts, and currency and local market conditions.

Price Changes: We reserve the right to change pricing at any time. Price changes apply to new purchases and renewals, but will not affect active subscriptions or listings purchased before the price change unless you are provided 30 days advance notice.

3.2 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital wallets (PayPal, Google Pay, Apple Pay)
• Bank transfers (for certain markets or large purchases)
• Mobile money (for African and Caribbean markets where available)

Payment processing is handled by secure third-party processors. We do not store your complete payment card details.

3.3 Billing and Invoicing

• One-time purchases: (per-property listings, one-time ads) Charged immediately upon purchase
• Subscription services: (agent subscriptions) Charged on the date you subscribe and automatically on each renewal date
• Recurring advertising: (if applicable) Charged according to campaign schedule

You will receive a receipt via email for each successful payment. Invoices are available in your account dashboard.

3.4 Taxes

All prices are exclusive of applicable taxes unless otherwise stated. You are responsible for all sales taxes, VAT, GST, duties, and other taxes or fees required by your jurisdiction. Where required by law, we will collect and remit applicable taxes.

3.5 Failed Payments

If a payment fails: For subscriptions, we will attempt to charge your payment method up to 3 times over 10 days. If all attempts fail, your subscription will be cancelled and access to subscription features will be suspended. For one-time purchases, your purchase will not be processed and services will not be activated.

You are responsible for ensuring your payment method has sufficient funds and is current. We are not liable for service interruptions due to payment failures.

5. AGENT SUBSCRIPTION TERMS

5.1 Auto-Renewal

ALL SUBSCRIPTIONS AUTO-RENEW. By subscribing, you authorize Portal Home Hub to automatically charge your payment method at the end of each billing period until you cancel. Monthly subscriptions renew automatically each month on your subscription anniversary date. Annual subscriptions renew automatically each year on your subscription anniversary date.

You will receive an email reminder 7 days before each renewal. You are responsible for cancelling before the renewal date if you do not wish to continue.

5.2 Cancellation Process

You may cancel your subscription at any time by:

• Visiting your account settings and clicking 'Cancel Subscription'
• Emailing subscriptions@portalhomehub.com with your account information
• Contacting customer support

Cancellation must be completed at least 24 hours before your next renewal date to avoid being charged for the next period. Cancellations take effect at the end of your current billing period.

5.3 Access After Cancellation

After cancellation:

• You retain full access until the end of your current paid period
• Your listings remain active until the end of the period
• After the period ends, your listings are automatically deactivated
• Your account and data are retained for 90 days in case you reactivate
• After 90 days of inactivity, your listings may be permanently deleted

5.4 Subscription Changes

You may upgrade or downgrade your subscription tier at any time:

• Upgrades: Take effect immediately. You will be charged a prorated amount for the remainder of your current billing period.
• Downgrades: Take effect at the end of your current billing period. No credits or refunds for the difference.

6. LISTING DURATION AND RENEWAL

6.1 Per-Property Listing Duration

Per-property listings purchased by landlords and FSBO sellers have a fixed duration selected at purchase (typically 30, 60, or 90 days). Your listing is live and visible for the full purchased duration, automatically deactivates at the end of the period, and expired listings cannot be extended; you must purchase a new listing.

6.2 Early Removal

You may remove your listing before it expires (e.g., if your property sells/rents). NO REFUNDS will be provided for early removal or unused time.

6.3 Renewal Options

Before your listing expires, you will receive notification with the option to:

• Renew the same listing: Purchase another period for the same property
• Create a new listing: If you have a different property to list
• Upgrade to subscription: Switch to an agent subscription for unlimited listings

Renewals require a new payment and are subject to current pricing (which may differ from your original purchase).

7. ADVERTISING STANDARDS AND APPROVAL

7.1 Ad Content Requirements

All advertising content must:

• Be truthful, accurate, and not misleading
• Comply with all applicable advertising laws and regulations
• Not infringe on intellectual property rights
• Be appropriate for a professional real estate audience
• Meet our technical specifications (size, format, file size)
• Not contain malicious code or tracking beyond what we approve

7.2 Prohibited Advertising Content

We do not accept advertisements for:

• Illegal products, services, or activities
• Adult content or services
• Gambling (except legally licensed operators in permitted jurisdictions)
• Tobacco, vaping, or recreational drugs
• Weapons or ammunition
• Multi-level marketing or pyramid schemes
• Get-rich-quick schemes or financial scams
• Content that promotes hate, violence, or discrimination

7.3 Ad Approval Process

All advertising is subject to our approval:

• Review period: We review ads within 24-48 hours of submission
• Rejection: We may reject ads that don't meet our standards. Fees are still non-refundable.
• Revisions: You may revise rejected ads within your campaign period
• Removal: We reserve the right to remove approved ads if they later violate policies

NO REFUNDS will be provided for rejected or removed advertising content.

7.4 Ad Performance

We make no guarantees regarding:

• Number of impressions delivered
• Click-through rates or conversions
• Ad placement or positioning
• Return on investment or sales generated

Ad performance varies based on many factors outside our control. Poor ad performance does not entitle you to refunds, credits, or compensation.

8. WARRANTIES, DISCLAIMERS, AND LIMITATIONS

8.1 Your Warranties

By purchasing Services, you warrant that:

• You have legal authority to enter into this Agreement
• All information you provide is accurate and complete
• You own or have rights to all content you upload
• You will comply with all applicable laws and our policies
• Your payment information is accurate and you authorize charges

8.2 Service Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• No guarantee of results: We do not guarantee your property will sell, rent, or receive inquiries
• No guarantee of uptime: We strive for reliable service but don't guarantee uninterrupted access
• No guarantee of traffic: We don't guarantee specific numbers of views, clicks, or leads
• No guarantee of buyers/renters: We facilitate connections but don't guarantee transactions

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Portal Home Hub is not liable for any lost profits, lost revenue, lost business opportunities, or consequential damages arising from your use of the Services
• Our total liability to you for any claims related to the Services is limited to the amount you paid us in the 12 months prior to the claim, or $100, whichever is greater
• We are not responsible for the actions of users, property transactions, or outcomes of listings

9. TERMINATION AND SUSPENSION

9.1 Our Right to Terminate

We may suspend or terminate your access to Services at any time if:

• You violate this Agreement or any of our policies
• You engage in fraudulent or illegal activity
• Your payment fails or you have unpaid fees
• You lose your professional license (for agents)
• We are required to do so by law or court order
• At our sole discretion for any reason or no reason

NO REFUNDS will be provided if we terminate your account for violations.

9.2 Effect of Termination

Upon termination:

• Your listings are immediately deactivated
• You lose access to your account and all features
• You remain liable for all outstanding fees
• No refunds or credits are provided for unused services
• We may delete your data after a reasonable period

10. GENERAL PROVISIONS

10.1 Entire Agreement

This Agreement, together with our Terms of Use, Privacy Policy, Acceptable Use Policy, and Cookie Policy, constitutes the entire agreement between you and Portal Home Hub regarding the Services.

10.2 Amendments

We may update this Agreement at any time. Material changes will be notified via email or platform notification at least 30 days before they take effect. Continued use of Services after changes take effect constitutes acceptance.

10.3 Assignment

You may not transfer or assign your rights under this Agreement. We may assign this Agreement to any successor or affiliate.

10.4 Governing Law and Disputes

This Agreement is governed by the laws of the State of Delaware, United States. Any disputes shall be resolved in the courts of Delaware, except as required by mandatory consumer protection laws in your jurisdiction.

For EU consumers: You retain any mandatory consumer rights under EU law, including the right to bring disputes in your local jurisdiction.

10.5 Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions remain in full force and effect.